After 5 years beholden to a tier-1 carrier, Databank makes a change
Databank’s business model involves scanning, storing and cataloging terabytes of data for its clients in a timely manner. Therefore, Databank is dependent on having a reliable network and associated infrastructure that can be counted on to handle a voluminous amount of data. As a result of Databank’s unique needs, having confidence in their network and support behind it is not a luxury, but an absolute necessity. Unfortunately, Databank was unable to feel secure in their telecommunications service, thanks to years of ongoing issues including: unresolved billing disputes, constant turnover of account representatives, missed installation dates, squandered resources both human and capital, a lack of proactive monitoring of potential problem spots and trouble tickets being bounced between various service departments. Databank finally decided enough was enough and it was time for a change. A trusted vendor referred Databank to Clover to help Databank evaluate the various options available.
After conducting a thorough evaluation of Databank’s existing network and consulting with its IT department to ascertain the desired results of the new network, Clover selected a field of five carrier candidates based on their strengths to meet the needs of the client. Clover then handled all interaction with the carriers, including meeting with each candidate to undertake a comprehensive review of the proposed solution to ensure that all of Databank’s technological and administrative requirements were met. The field was then narrowed to two finalists. Databank ultimately decided on a fully integrated SIP and MPLS solution with different providers for MPLS, SIP and hosted IP.
The team oversaw the implementation of all projects from start to finish and made sure that all disconnects were executed promptly to avoid incurring unnecessary billings. Thanks to the experience and efforts of the Clover team, migration to the new network was complete in less than 60 days.
“Clover took the time to gain a truly in-depth understanding of our issues and needs. Together we worked to design and architect a network solution that was ideal for our clients’ requirements. Once we decided on a solution, Clover was instrumental in the negotiation process, guaranteeing that we received the best rates for our solution. Clover’s experience and vast knowledge of the carrier space was an invaluable asset. We are over two years into the solution provided by Clover’s team, and they continue to deliver immense value to us, providing quarterly billing audits, ongoing assistance and impartial advice as well as recommendations for special projects. They are, in essence, our go-to source for everything telecom.” – Shane Bryant, Director of IT at Databank
- Achieved 200% increase in bandwidth while also producing 20% hard dollar savings
- Helped to architect and deploy a fully integrated SIP, hosted IP and MPLS network solution
- Oversaw and managed the migration to new network in less than 60 days
- Insulated client from all but necessary and scheduled interaction with service providers
- Provided immeasurable value through the ability to be nimble and scale with client’s requirements