by Kevin Slate
Companies using Unified Communications as a Service grew over 29% over the last few years according to Synergy Research this year. Even before the pandemic, this is no surprise when you take into account the all-in-one platform features and flexibility of the technology. Some additional statistics published by UC today include:
- Over 75% of UCaaS users were more productive
- 80% of respondents in a Frost and Sullivan whitepaper reported increased uptime as a major benefit to UCaaS
- 74% of business CFOs say that the cloud will have the most measurable impact on their company’s transformation
- 41% of respondents said UCaaS solutions could help them overcome specific challenges
Considering this, companies that adopted unified communications were optimally positioned to need the needs of employees while giving customer’s a seamless experience whether the employee was at home or at the office.
According to RingCentral, UCaaS is arguably the most important tool for a remote workforce, and it’s crucial to make the right choice when it comes to selecting a UCaaS solution. Here’s what to look for:
Reliability: When teams work apart, any disruption to their ability to communicate with each other is a potential showstopper, in the worst sense of the word. If communications go down, the thread is lost, the meeting is over, and work can’t resume until your solution is back up and running. To reduce this risk, look for a provider that has all the backups in place to be able to guarantee 99.999% uptime SLA, ensuring that service is always up and running.
Security: Whether intentional or accidental, exposing company or customer data can be devastating to a business. And outside of the controlled office environment, the potential risk of a breach can be even higher. As such, best-in-class security is one of the most important things to look for in a UCaaS solution. Look for a provider that offers transparency and specificity about all of its cloud security practices, conducts third-party audits of its procedures, and can answer any questions you may have about its protocols. If your industry is subject to specific regulations, such as HIPAA or HITRUST, it’s important to confirm the provider understands and stays on top of the rules and is fully compliant.
Integrations: Communicating is just one of many tasks employees perform throughout the day. Whether it’s customer relationship management software, project management solutions, or something else, workers are likely using many other tools to get their jobs done. A UCaaS solution that integrates with other business solutions can reduce the friction, complexity, and wasted time that often results when employees are required to use multiple apps.
With all the benefits of UCaaS, companies should strongly consider unidied communications to help drive the new normal of working from home. Clover can partner with your company to identify the right solution that meets the needs of your remote workforce. Contact Clover at firstname.lastname@example.org to learn more.